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Help Center

Need Some Help?

Just send your questions to our friendly employees and they’ll be happy to assist you in any way. 7 a.m to 11 p.m., 7 days a week, 365 days a year, We are sincerely at your service.

[email protected]

Frequently Asked Questions


How will I know how much my order will cost?

Just add items to your shopping bag and click continue to check out. The inside system of the store calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse in Germany or China to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed, unless in some instances where duties paid upon delivery is an option.

What payment options do you support?

Currently, our checkout supports Visa, MasterCard, PayPal, and American Express with additional payment options coming soon.

When am I billed?

Your credit card will be billed at the time your items ship.

How can I track my order?

You can track the progress of your Eureka Store package(s) here.

What is your return policy?

If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days of purchase for a refund. After that, we will consider any items for return that are defective due to materials or craftsmanship. Please contact us at [email protected] available 7 a.m. to 11 p.m., 7 days a week, 365 days a year, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at [email protected], we will gladly assist you with any questions relating to your order.

What will my credit card statement say?

Your credit card will be billed and your credit card statement will read "EUREKA STORE BILLS".

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale or redemption of eureka.store gift cards at this time.


Are there any items that cannot be shipped to my country because they are restricted?

If for some reason any items cannot be exported from Germany or China, we will notify you during the checkout process.


Can my order be delivered internationally?

Yes. Eureka Store is pleased to provide a dependable international shopping experience for customers in over 200 countries and territories through eureka.store. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit eureka.store.