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You may have some returns?

If, for any reason, you are not satisfied with your international online purchase, please complete the following steps:


  1.     Contact customer service:

       email customer service  email customer service

  2. We will provide you with a printable return label and instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs.

Refunds are processed in the same currency and using the same exchange rate as your original order; they will include duties and taxes originally paid. Refunds take 7-10 business days from the receipt of the item at the global processing facility. The cost of return shipping will vary by product.

International Return Policy

If you are not 100% satisfied with one of our products, you may return it within 14 days of purchase for a refund. After that, we will consider any items for return that are defective due to materials or craftsmanship.

We require proof of purchase to honor a refund. If you provide us with your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.

Please include your proof of purchase in your package of the returned item(s) with the products you wish to return.

Special conditions

To protect all our customers and ensure that we handle every return or exchange reasonably and fairly, in some cases, we cannot accept returns or exchanges (even within 14 days after receiving them), including:

• products damaged due to misuse, abuse, improper care negligence or accidents (including pet damage)

• products showing excessive wear

• products lost or damaged due to fire, flood, or natural disaster

• products with missing or defaced labels

• products returned for personal reasons unrelated to product performance or satisfaction

• soiled or contaminated products until they are properly cleaned

• restrict imports to Germany, China, the United States, or certain products that require a license

• in rare cases, we habitually abused our return agreement in the past